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RezRATE

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Support Topics

Getting Started with RezRATE

Before interview day comes around, consider going through these lists to make sure you are properly acquainted with RezRATE.

Both evaluators and candidates will find it helpful to be prepared before the big day.

The Evaluator Experience

Zoom

Schedules

  • When you log into RezRATE, you will see your schedule (if you are scheduled to interview that day), or a list of candidates within the Evaluator Portal.
  • You can find detailed information about the “Evaluator Portal” here: https://www.rezrate.com/support/evaluator-portal/ 
  • Your schedule is live and continuously updates. Changes will appear within a few minutes.
  • Whenever changes are made, you will see what has been altered. Those changes will highlight in red. 
  • The line on the left of the schedule will move to indicate the current time. 

Joining a Meeting

  • Join Meeting buttons appear only for the meeting you need to join.
  • When you join a meeting, you will be taken to a Zoom page that will prompt you to open the Zoom client. Please make sure that you have installed Zoom onto your device before interview day.
  • Details will be displayed on your schedule that describe how to join audio via your phone. You can use this option if you have any trouble with audio on your device.
  • If you are using dial-in audio with your phone, make sure to mute your audio on the primary device (both microphone and speakers).
  • Meetings will automatically terminate at the end of the interview block.
  • When a meeting ends, please return to your schedule to look for your next meeting 

Notifications

  • You will receive notifications two minutes before the meeting ends, at the end of the meeting, and again at the end of the passing period.
  • Please refer to the following links if you have issues with either Microsoft Edge or Mozilla Firefox not sending notifications during your meetings:
    Microsoft Edge
    Mozilla Firefox

How to Get Help

  • If something goes wrong, don’t panic. If you have any trouble you can always contact RezRATE.
  • Your Program Coordinator should be your first point of contact for any issue. If the issue is not resolvable internally, please use the following criteria for contacting RezRATE.
  • For issues that do not require an immediate response, please email us at support@rezrate.com and we will get back to you as quickly as we can.
  • For issues that require immediate remedy, please call 1-833-378-5797.

The Candidate Experience

Zoom

Schedules

  • You will receive an email with a link to your schedule. DO NOT SHARE IT. This link is unique to you and your user experience.  The link should be considered personal information.
  • Your schedule is live and continuously updates. Changes will appear within a few minutes.
  • Whenever changes are made, you will see what has been altered. Those changes will highlight in red.
  • The line on the left of the schedule will move to indicate the current time. 

Joining a Meeting

  • Join Meeting buttons appear only for the meeting you need to join.
  • When you join a meeting, you will be taken to a Zoom page that will prompt you to open the Zoom client. Please make sure that you have installed Zoom onto your device before interview day.
  • Details will be displayed on your schedule that describe how to join audio via your phone. You can use this option if you have any trouble with audio on your device.
  • If using dial-in audio with your phone, make sure to mute your audio on the primary device (both microphone and speakers).
  • Meetings will automatically terminate at the end of the interview block.
  • When a meeting ends, please return to your schedule to look for your next meeting 

Notifications

  • You will receive notifications two minutes before the meeting ends, at the end of the meeting, and again at the end of the passing period. 
  • Please refer to the following links if you have issues with either Microsoft Edge or Mozilla Firefox not sending notifications during your meetings.
    Microsoft Edge
    Mozilla Firefox

How to Get Help

  • You can join a break room at any time by using the Join Break Room button at the top of the page.
  • The break room is a place where you can find department representatives and questions between interviews.
  • If something goes wrong, don’t panic. Contact your Residency Coordinator.
  • If your coordinator cannot solve the problem, they will contact RezRATE directly.
  • Keep in mind that RezRATE has a limited ability to troubleshoot Zoom related issues. For that reason, it is highly recommended that you install Zoom ahead of time and test your capabilities prior to interview day.