RezRATE

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RezRATE

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Support Topics

RezRATE Evaluator Guide

  • Meetings will be conducted using Zoom. 
    • Verify that you have installed the Zoom application prior to interview day. 
    • We recommend that you have a standby device available in case something happens to your primary device. 
    • RezRATE works on iPhone, Android, MacOS, and Windows, but it is best experienced on a laptop or desktop computer with a webcam, microphone and speakers/headphones 
    • Our supported browsers are Microsoft Edge, Google Chrome, Mozilla Firefox, and Safari. Google Chrome is recommended for use with RezRATE.   
      • **Internet Explorer is NOT supported.** 
    • Please Test your Zoom capabilities prior to interview day. 
  • When you first log into RezRATE, you will see your schedule (if you are scheduled to interview that day) or a list of candidates 
    • You can find detailed information about the “Evaluator Portal” here: 
  • Schedules are live. 
    • Changes that are made to a schedule will appear within a few minutes. You will have an opportunity to see what has been altered. Any changes will be highlighted in red. 
    • The line on the left of the schedule will move to indicate the current time. 
  • Joining a meeting 
    • The Join Meeting button appears only for the meeting that you will need to join.
    • When you join a meeting, you will be taken to a Zoom page that will prompt you to open the Zoom client. Again, we strongly recommend that you check to
      make sure you have installed Zoom onto your device prior to starting
      this process.
    • Details will be displayed for how to join audio via phone on your schedule.
    • Use this feature if you have any trouble with audio on your device.
      • If you do not see the card with additional Zoom meeting connection information, please minimize windows on your desktop.  The card may have become hidden behind other windows on your screen.
    • While using dial in audio, make sure to mute your audio on the primary device (mic and speakers). 
    • Meetings will automatically terminate at the end of the interview block. This is expected behavior. 
    • When a meeting ends, please return to the schedule to look for your next meeting.
  • Notifications 
    • You will receive notifications two minutes before a meeting ends, at the end of the meeting, and again at the end of the passing period. 
    • Please test your notifications before interview day by using this link:
    • Refer to the following page if you have issues with notifications during your meetings: 
  • What if something goes wrong? 
    • Don’t panic. If you have any trouble you can always contact RezRATE. 
    • Your Program Coordinator should be your first point of contact for any issues. If the problem is not resolvable internally, please use the following criteria for contacting RezRATE: 
      • For issues that do not require an immediate response please contact us. We will get back to you as quickly as we can. 
      • For issues that require immediate remedy, call 1-833-378-5797